Privacy Policy

In Line with GDPR

15th May 2018

Holley Ltd are committed to protecting your privacy and compliance in line with the General Data Protection Regulations/laws applicable to the United Kingdom.

We respect the privacy rights of our customers and recognise the importance of protecting the information collected about them.  This privacy policy is about how we collect, store and use the personal information that you provide us.

HOW WE ARE COMPLYING WITH GENERAL DATA PROTECTION REGULATION

Holley Ltd supports the requirements of the General Data Protection Regulation and is committed to the protection of personal data belonging to our supplies, customers and colleagues.  WE publish our Privacy Policy and conduct regular audits to ensure compliance with our policies.

We have adopted a proactive approach to the implementation of the new legislation. This includes reviewing existing, and where appropriate developing and implementing new, policies and procedures to ensure personal data is collected, stored and disposed of in a manner compliant with the requirement of the GDPR.

Data Protection – We will keep your personal data secure and only store it as long as necessary to enable us to provide a service to your or your company.

Data Retention – Your details will also be retained to enable us to comply with our responsibilities and legal duties under the relevant Waste and Environmental legislation.  Once personal data is no longer needed we will destroy it securely.

WHAT INFORMATION DO WE COLLECT FROM YOU AND HOW?

We will collection information about you when you submit and enquiry via our website or Facebook, twitter or any other social media sites, place and order for products or services, and/or request further information from us.

The type of information we collect typically includes your name, postal address, billing details (including your payment information with your permission), email address and telephone numbers so that we can contact you accordingly.

We may also obtain information about your usage of this website using Cookies (see more information about Cookies policy below).

HOW IS THE INFORMATION USED?

We may use the information provided by you:

  • To process your order or manage your account, from ordering, delivery and payment
  • To notify you about important changes of developments to our site or services
  • To occasionally send you promotional emails about new products & services, special offers and other information
  • To contact you for your views on our goods and services
  • For customer care and to help us in future dealings with you

We only retain your information for the legal limited obligation period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.

WHO WILL WE SHARE YOUR PERSONAL INFORMATION WITH?

We will never sell your personal information.

We may pass your information onto one or more of the following organisations:

  • Credit reference or fraud prevention agencies, which may keep a record of that information.
  • Regulatory bodies Government, Environment Agency and Enforcement Agencies, such as the police.
  • Debt collection partners
  • Other companies to provide services to you on our behalf, for example deliveries. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.

Payment card and Direct Debit details will only be shared with our payment partner and not with any other third parties and will only be used to process your orders, using our payment partner’s systems.

HOW DO WE MAKE SURE THAT PAYMENTS ARE MADE SECURELY?

If you choose to make a payment by debit or credit card, then an authorised member of staff from Holley Ltd will enter your card data into Sage Account (SagePay) system with advanced fraud screening tools, with real-time AVS/CV2 checks.

If you choose to make regular payments by Direct Debit, then an authorised member of staff from Holley Ltd will take your completed Direct Debit form, enter your details into Sage “GoCardLess” system with ISO 27001 certification and all client server communication is 256-bit SSL Encrypted.

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Unless otherwise discussed, individually.  After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standard Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information.

HOW WILL WE PROTECT YOUR PERSONAL INFORMATION?

We take protection of your information seriously and have appropriate physical and technological security measure in place to keep it safe.  Internally, we restrict access to personal information.  Only employees who need the information in order to do their jobs have access to it.  We never transfer your data outside the UK.

HOW YOU CAN CONTROL THE PERSONAL INFORMATION THAT WE HOLD?

You have the right to review and update your personal details.  If for any reason you are concerned that the personal information we hold is not correct, please contact:

sara@holley.co.uk                  Telephone:   01342 770057

or write to us at:

Holley Ltd, 5 Spruce Place, East Grinstead, Sussex RH19 3LU

WHAT IS THE HOLLEY LTD POLICY ON COOKIES

Cookies are very small files that are sent by us to your computer or other access device which we can access when you visit our site in future.  Cookies help us remember who you are and other information about your visits. Most websites use cookies.

Our cookies do not contain any personally identifying information, but they do enable us to provide a more user-friendly experience.  We do not use cookies to gather personal information such as a person’s name or email address.  However, in order to track usage on our website, we may use cookies to identify repeat visitors to the website and to determine the path visitors take on our site.  Any information gathered by the use of cookies is compiled on an aggregate and anonymous basis.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our Website, emails and social media posts may contain hyperlinks to websites that are owned and operated by other organisations.  These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies.  We do not approve any other website and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations.  If you use these other websites you do so at your own risk.

HOW WE MAKE CHANGES TO THIS POLICY

We may update this privacy policy from time to time, so you may want to check it each time you give us personal information or use our website.  This policy was las updated 15th May 2018.

HOW TO CONTACT US ABOUT THIS POLICY

We welcome your questions, comments and requests about this privacy policy. If you require more information, please contact us;

sara@holley.co.uk                  Telephone:   01342 770057